Bus schedules in the Canadian city of Calgary will be more accurate and predictable as 4186 Xerox installs a new intelligent transportation system made up of computer-aided dispatch and vehicle location technologies. As part of a two and a half year, US$14.5 million contract, the computer-aided dispatch and automatic vehicle location (CAD/AVL) system will help 4185 Calgary Transit improve fleet management and on-time arrivals. Xerox will install the new system so Calgary Transit can track and dispatch all 986 buses and report on all 100 million annual passenger trips. The new hardware and software will automatically generate exact operational data instead of relying on manual processes.
“Xerox will give us the information we need to make intelligent improvements in our transit system so we can use that knowledge to give our customers better service,” said Akmal Rafiq, project manager, Calgary Transit. “Making better planning decisions will improve customer satisfaction and increase ridership.”
The new dispatch and tracking system will create computerised maps for dispatchers to see precise locations of vehicles. Dispatchers will be able to make real-time adjustments such as adding additional bus service and create detours when necessary by clicking on maps and notifying drivers. Supervisors in the field will also be able to access the complete system. The system will allow all the vehicles to communicate and share information in real time.
“Accurate information is essential to provide the rider with a good experience and enable the transit agency to enhance its record keeping,” said Mark Talbot, group president of Local Government – Americas, Xerox. “This system is designed to grow with Calgary and serve as a model for agencies of all sizes to improve service.”
“Xerox will give us the information we need to make intelligent improvements in our transit system so we can use that knowledge to give our customers better service,” said Akmal Rafiq, project manager, Calgary Transit. “Making better planning decisions will improve customer satisfaction and increase ridership.”
The new dispatch and tracking system will create computerised maps for dispatchers to see precise locations of vehicles. Dispatchers will be able to make real-time adjustments such as adding additional bus service and create detours when necessary by clicking on maps and notifying drivers. Supervisors in the field will also be able to access the complete system. The system will allow all the vehicles to communicate and share information in real time.
“Accurate information is essential to provide the rider with a good experience and enable the transit agency to enhance its record keeping,” said Mark Talbot, group president of Local Government – Americas, Xerox. “This system is designed to grow with Calgary and serve as a model for agencies of all sizes to improve service.”
