“We saw that enforcement agencies were looking for a unified platform that could help them streamline the way they handled incidents, while also being able to provide better management and control,” says Redflex CEO, Mark J. Talbot.
Redflex’s innovative Alcyon back office platform automates the complicated process of camera management, data transfer, extraction of incidents, transformation of data, adjudication, ticket issuance and payments, including appeals and violator self-service.
At the heart of Alcyon is a powerful rules engine that allows agencies to set their own business rules. No manual intervention is required: Alcyon works to automate the allocation of work, based on the priorities the organisation establishes.
Alcyon’s smart and innovative computer telephony integration solution provides call centres with simplified and consistent information, thereby improving efficiency and customer satisfaction. Resource and asset management are combined into a simple and seamless solution.
Stand: 11.105
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